Privacy Policy

This Privacy Policy describes how Didi Now ("we", "us") collects, uses and shares information about you when you use our mobile applications, website and services.

Information we collect

• Account details you provide: name, mobile number, community, flat.
• Booking information: services requested, timings and payment method used.
• Device and usage information required for app functioning.

How we use information

• To dispatch verified didis and complete your bookings.
• To process payments through trusted gateways (e.g. Razorpay).
• To keep both users and workers safe (OTP verification, ratings).
• To send booking-related communications and important updates.

Sharing

We share only the minimum information required to fulfil your booking with the assigned didi. We do not sell your personal data. We may share information with payment processors and legal authorities when required by law.

Data security

We do not store card details on our servers. Payments are processed via trusted gateways. Access to personal information within our team is restricted on a need-to-know basis.

Your choices

You can update your profile or request account deletion by contacting team@didisnow.com. Certain records may be retained where required by law.

Contact

Questions? Email team@didisnow.com or call +91 80081 80018.

Last updated: 2026